Jean Machine & Sunrise Records is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities [i.e. wheelchair accessible change rooms in Jean Machine store locations], Jean Machine will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

This notice will be placed at the Jean Machine store location which applies.

Training for Staff

Jean Machine/Sunrise Records will provide training to employees, volunteers, and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:

District & Area Managers, Store Managers, Assistant Managers, Associate Managers, Sales Associates

This training will be provided to staff once their three (3) month probationary period is complete.

Training will include:

· An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

· Jean Machine/Sunrise Records’ plan related to the customer service standard

· How to interact and communicate with people with various types of disabilities

· How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person

· How to provide customer service to people with disabilities

· What to do if a person with a disability is having difficulty in accessing Jean Machine/Sunrise Record’s goods and services

Staff will also be trained when changes are made to our plan.

Feedback Process

Customers who wish to provide feedback on the way Jean Machine/Sunrise Records provides goods and services to people with disabilities can contact us at feedback@jeanmachine.com , call us at 416-498-6601 or write to us at MRP Retail: 4069 Gordon Baker Rd, Toronto, Ontario, M1W 2P3

All feedback will be directed to the Human Resources Specialist.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Jean Machine/Sunrise Records that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.