Standard for Customer Service Policy
Jean Machine & Sunrise Records is committed to
excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained
and familiar with various assistive devices that may be used by customers with
disabilities while accessing our goods or services.
We will communicate with people with
disabilities in ways that take into account their disability.
We welcome people with disabilities and
their service animals. Service animals are allowed on the parts of our premises
that are open to the public.
A person with a disability who is
accompanied by a support person will be allowed to have that person accompany
them on our premises.
of Temporary Disruption
In the event of a planned or unexpected
disruption to services or facilities for customers with disabilities [i.e.
wheelchair accessible change rooms in Jean Machine store locations], Jean
Machine will notify customers promptly. This clearly posted notice will include
information about the reason for the disruption, its anticipated length of
time, and a description of alternative facilities or services, if available.
This notice will be placed at the Jean
Machine store location which applies.
Jean Machine/Sunrise Records will provide
training to employees, volunteers, and others who deal with the public or other
third parties on their behalf. Individuals in the following positions will be
District & Area Managers, Store
Managers, Assistant Managers, Associate Managers, Sales Associates
This training will be provided to staff
once their three (3) month probationary period is complete.
Training will include:
An overview of the
Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of
the customer service standard
Jean Machine/Sunrise Recordsí
plan related to the customer service standard
How to interact and communicate
with people with various types of disabilities
How to interact with people
with disabilities who use an assistive device or require the assistance of a
service animal or support person
How to provide customer service
to people with disabilities
What to do if a person with a
disability is having difficulty in accessing Jean Machine/Sunrise Recordís
goods and services
Staff will also be trained when changes are
made to our plan.
Customers who wish to provide feedback on
the way Jean Machine/Sunrise Records provides goods and services to people with
disabilities can contact us at email@example.com
, call us at 416-498-6601 or write to us at MRP Retail: 4069 Gordon Baker Rd,
Toronto, Ontario, M1W 2P3
All feedback will be directed to the Human
Complaints will be addressed according to
our organizationís regular complaint management procedures.
to this or other policies
Any policy of Jean Machine/Sunrise Records
that does not respect and promote the dignity and independence of people with
disabilities will be modified or removed.