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How do I return or exchange an item?
2 options:
1. Mail Back for return/exchange
2. Take to a Jean Machine store for exchange
Details:


These policies are for Online Purchases only.


  
What is http://shop.jeanmachine.com's return policy?
shop.jeanmachine.com wants you to be completely satisfied with your purchase. We will gladly accept regular-priced merchandise for return as long as it meets the following criteria:
  1. Merchandise is in original condition and has not been worn, altered or washed.
  2. Merchandise has all original tags attached.
  3. Package is postmarked for return within 14 days of purchase.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

Shipping fees are not refundable.

International:
All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender. Shipping and customs fees are not refundable.

What is http://shop.jeanmachine.com's return procedure?
Once we receive your return package with the email confirmation, we will promptly refund your credit card. We will notify you via e-mail once your return has been processed. Please note that it may take up to 7 - 10 business days for your financial institution to post the transaction.


Returning Your Item
  1. Pack your item with the order confirmation email you received after you processed your original order and specify that you want a refund (if unspecified you will be given store credit)
  2. Ship your package to our office.
SHOP.JEANMACHINE.COM
4069 Gordon Baker Rd.
Scarborough, Ontario
M1W 2P3
Canada

You will receive an email as soon as we process your refund


 
 

What is http://shop.jeanmachine.com's exchange policy?
shop.jeanmachine.com wants you to be completely satisfied with your purchase. We will gladly accept all merchandise for exchange as long as it meets the following criteria:
  1. Merchandise is in original condition and has not been worn, altered or washed.
  2. Merchandise has all original tags attached.
  3. Package is postmarked for return within 30 days of purchase.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

Online orders can be exchanged in any of our 34 store locations. For a the closest location near you visit: http://www.jeanmachine.com/store_locator.htm. You must present your invoice with the merchandise for an exchange.

International:
All the returned items should be declared as a "return of Canadian merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be refused and returned to the sender. Shipping and customs fees are not refundable.

What is http://shop.jeanmachine.com's exchange procedure?
Once we receive your return package with the email confirmation, we will promptly issue you an online gift card. We will notify you via e-mail once your gift card has been processed.

Exchanging Your Item
  1. Pack your item with the order confirmation email you received after you processed your original order
  2. Ship your package to our office.
SHOP.JEANMACHINE.COM
4069 Gordon Baker Rd.
Scarborough, Ontario
M1W 2P3
Canada

 
ABSOLUTELY NO REFUNDS AT ANY STORE.

PLEASE NOTE: SALE ITEMS CAN BE EXCHANGED FOR SIZES ONLY. NO REFUNDS ON SALE MERCHANDISE. NO EXCEPTIONS.
 
 
For further questions:
E: shop@jeanmachine.com
T: 1-888-855-8116
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